Whether a company manufactures, supplies or sells a product, they can be found legally at fault if someone claims that they have been negligent, breached their warranty or caused harm in some way. State laws vary but the basics are the same. Defects or failure to warn consumers about possible failures can lead to a business being sued. It can happen to anyone. While companies can’t be held liable unless there’s a defect in their product, creating a zero-liability product is almost impossible to achieve. You can protect yourself by hiring professional claims adjusters to manage your product liability claims.
Our claims professionals will check in with the claimant within a few days to investigate the claim. Fast service is essential to gain access to evidence and discover whether the company is truly at fault. Delays can lead to deterioration and destroy the defense’s case.
During the investigation, we will inspect the place where the defect happened as well as the product itself and determine if the duress happened with reasonable use. We can preserve evidence, keeping it for any upcoming trials, and see if any experts are needed such as an accident reconstructionist. We’ll also study the product design and text materials written about it to gain a full understanding of the claim.
After the investigation is complete, research should be done to find other complaints on the same product, as well as what changes have been made in the design of the product to help the defense counsel determine the legal implications. If the product was altered after it was out of the company’s hands, that can be a factor in the case.
Our professional claims adjusters will also start an evaluation of potential damages. We do this by collecting reports and pictures as well as any medical records for care related to the incident. Any additional experts will be brought in at this junction to help evaluate the claim. While investigating damages might not be the most difficult part of the job, it’s essential to be sure that adequate reserves are put in place and that the legal team is all on the same page.
Lastly, our claim management services team can investigate coverage by reviewing the policy terms and how they relate to the involved parties. If there are any coverage issues, we’ll take note of them and pass along any limitations to the defense.
Hiring a third-party administrator for claim management services on your product liability claim makes sense. We’ll handle the investigation from start to finish and give your defense counsel a fighting chance to avoid steep penalties and damages.
Contact Action Claims Administrators today to learn more about our third party administrator services for your company!
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